Delete your Vistavel account

This page is about the Vistavel account, shared by the vistavel.com website and the Vistavel apps for Android and iOS. Deleting the account also erases the data linked to it, as detailed below.

1. Request deletion

• In the Vistavel app: open “Account”, tap “Delete my account”, then confirm with your password.
• On vistavel.com: sign in, open “Account”, section “My data”, choose “Delete my account”, then confirm with your password.
• If you cannot sign in: if you forgot your password, choose a new one, then use one of the two ways above. You can also write to contact@vistavel.com from your account's address, with the subject “Account deletion”: we delete the account within one month and confirm it by email.

From the app as from the website, deletion is immediate and permanent.

2. What is erased

• the account: email address, password hash, language, preferences and profile photo;
• your routes, including the ones you had hidden, your favourite places, your private places, your recorded rides, your collections and the summits reached;
• your share links, which stop working at once;
• your sessions, on all your devices;
• your memberships of groups and clubs, your participation in outings, challenges and events;
• a current subscription, cancelled before the erasure.

3. What is kept, and for how long

• Your ratings of catalogue routes: the link to your account and the date are erased; the rating still counts, anonymously, in the route's average.
• The routes you published to the catalogue: they stay there, attached to Vistavel's administration account, with no link to you; their history no longer keeps your identifier.
• The sign-up measurement (section 3.11 of the privacy policy): made anonymous at deletion.
• The administration access log: 10 years. It keeps the technical identifier of the account consulted, drawn at random, which is no longer linked to any address.
• The log of member address exports from your groups and clubs, if you made any: 90 days, with technical identifiers only.
• Your proposed corrections and reports on places: kept for catalogue moderation, without your identifier, which is erased at deletion.
• Copies of the emails we sent you: 5 years, for support and as proof of sending (reminder before a subscription renews, confirmations), with access links masked; then erased automatically.
• Your messages to support: 3 years after the last exchange.
• Payments: if you paid for an offer, Stripe keeps your customer record and invoices as the law requires.
• Our host's technical backup copies: erased at the latest 30 days after the deletion.
• Data kept on your device: erased by uninstalling the app, or by clearing the site's data in your browser.

The data we process is detailed in the privacy policy. A question: Support.